HOSTING
I am only designing for blogger hosted blogs at this time.
ORDERS
While I appreciate the confidence in my creativity, I would rather not surprise you with your design. Prior to placing an order, please make sure you have a good idea of the design direction you want for your blog or graphic design project. You will be given a design questionnaire to help guide you along in this process. I will not start your designs until you have answered this in its entirety.
OFFICE HOURS
As a part time freelance graphic designer, I do not keep traditional hours. However, I do try to respond to all emails within 24 hours during the week (M-F) and as quickly as possible on the weekends.
I do not work on Holidays.
PAYMENT
All payments to be made via PayPal. By paying an invoice, you agree to these terms.
Please let me know if the name on your PayPal account is different than the one used in your order.
REFUNDS
Due to the nature of my business, absolutely no refunds will be given. If you need to terminate a design, I will offer you a design credit for six months. This credit does not carry over any specials or packages from the time of purchase.
For example, if you purchase the Summer Special for $50, only the $50 credit will carry over. You will be subject to new pricing.
WAIT LIST
Full payment, completed design questionnaire, any graphics, images or text required to be placed on wait list.
WAIT TIME
Turnaround time is dependent on wait list placement and number of orders. I work as quickly as I can to keep that time as short as possible.
COMMUNICATION
All communication via email. I will return emails within 24 hours during the work week (M-F), and as soon as possible over the weekend. If I am waiting on a return email from you for more than 4 days, your order will be placed on hold. This may result in loss of place on wait list.
If I have not heard back from you for a period of two weeks, your project may be dropped. No money paid will be returned. I will contact you several times to avoid this scenario. PLEASE email me back.
If you need to reschedule your blog makeover, I completely understand. You will be given a credit for the amount of your purchase for a duration of six months.
This credit does not carry over any specials or packages from the time of purchase.
For example, if you purchase the Summer Special for $50, only the $50 credit will carry over. You will be subject to new pricing.
DESIGN QUESTIONNAIRE
I want you to absolutely adore what I create for you, so please be sure to fill out your design questionnaire completely. I will not move forward on your designs until I have adequate information from you.
Your designs will be based off the answers from your design questionnaire. Any changes (colors, style, etc) from this once the design process has started may incur additional design fees.
REVISIONS
Two reasonable revisions will be included in your design process. Any excessive revisions or extreme changes in design preferences will incur additional design fees starting at $35.
PERMISSIONS
I can not be responsible for any images, graphics or text you provide for you blog makeover or other graphic design project. Please be sure you have the appropriate permissions prior to sending these elements to me.
DESIGN CREDIT
A small Tricia Nae Designs logo will be placed on your blog linking to my site and giving me design credit. This is to remain on your blog as long as my design work (including any html coding) is present on your blog.
ACCESS
I will need your blogger sign on information (email and password) in order to install your blog. Please be assured this information is for installation purposes only, and will be kept private. If you would like, you can change your password temporarily during the design process, and then change it back after I have completed installation. Just be sure to let me know the correct sign on information.
DECLINED DESIGN
I reserve the right to turn down any order I feel is not in mine and/or the clients best interest to move forward with.
PLEASE EMAIL ME IF YOU HAVE ANY QUESTIONS!